Frequently Asked Questions
p o l i c i e s
I'd like to cancel my order. Do you offer refunds?
We are unable to offer refunds for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
I received my order and I would like to exchange my
items for something else. Do you offer exchanges?
We are unable to offer exchanges for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
I am an international customer. I can see from my tracking
number that you sent my package, however it didn't arrive.
While issues like this are few and far between, we are unable to offer refunds for packages that are not delivered once they have left the US. For our international customers, we unfortunately do not have any ability track packages in transit once they have left the US. Only your country's postal system will be able to help you recover the package. However, if your package is returned to us however, we will offer you a full and immediate refund.
When I track my package, it says that it was confirmed as delivered to
my address but I did not receive it. Can I get a refund or a replacement?
Once the package is confirmed as shipped and we have provided tracking information to you via email, we cannot be held responsible for items that are not received. We recommend providing a shipping address you feel confident is secure and where you have not had issues receiving mail previously.
One or more of the items in my order arrived damaged.
Can you refund me or replace the item?
Absolutely. While we have only ever had a small handful of items damaged in transit, If you receive a damaged item, please contact us immediately by emailing LaAbejaHerbsShipping@gmail.com and provide your order number (found in your order confirmation email) and a photo of the item in the state it was received.
We are unable to offer refunds for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
I received my order and I would like to exchange my
items for something else. Do you offer exchanges?
We are unable to offer exchanges for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
I am an international customer. I can see from my tracking
number that you sent my package, however it didn't arrive.
While issues like this are few and far between, we are unable to offer refunds for packages that are not delivered once they have left the US. For our international customers, we unfortunately do not have any ability track packages in transit once they have left the US. Only your country's postal system will be able to help you recover the package. However, if your package is returned to us however, we will offer you a full and immediate refund.
When I track my package, it says that it was confirmed as delivered to
my address but I did not receive it. Can I get a refund or a replacement?
Once the package is confirmed as shipped and we have provided tracking information to you via email, we cannot be held responsible for items that are not received. We recommend providing a shipping address you feel confident is secure and where you have not had issues receiving mail previously.
One or more of the items in my order arrived damaged.
Can you refund me or replace the item?
Absolutely. While we have only ever had a small handful of items damaged in transit, If you receive a damaged item, please contact us immediately by emailing LaAbejaHerbsShipping@gmail.com and provide your order number (found in your order confirmation email) and a photo of the item in the state it was received.
s h i p p i n g
How often do you ship?
We ship on Wednesdays and Thursdays unless otherwise noted.
Will I receive tracking information?
Yes, once your order is shipped, you will receive a confirmation email with tracking information.
I'm local to Austin. Can I come in and pick up my order in person?
At this time we are unable to offer in-person pick up. If you'd like to shop in person, we hope you'll join us for one of our upcoming events!
We ship on Wednesdays and Thursdays unless otherwise noted.
Will I receive tracking information?
Yes, once your order is shipped, you will receive a confirmation email with tracking information.
I'm local to Austin. Can I come in and pick up my order in person?
At this time we are unable to offer in-person pick up. If you'd like to shop in person, we hope you'll join us for one of our upcoming events!
e d u c a t i o n
Where can I learn more about herbalism?
There are so many amazing teachers and schools out there! We are currently working on compiling a list of some of our favorites. We also hope you'll join us over at Garden Party, our luscious portal for online herbal learning! Check it out here.
I want to study with you in person. Do you take apprentices?
While in the past, Sophia Rose has offered a yearly apprenticeship, we are unable to extend that opportunity at this time. If you'd like to find out about upcoming apprenticeship, click here.
What herb books do you recommend?
We'd love to share our favorites with you! Click here to download our recommended reading list.
There are so many amazing teachers and schools out there! We are currently working on compiling a list of some of our favorites. We also hope you'll join us over at Garden Party, our luscious portal for online herbal learning! Check it out here.
I want to study with you in person. Do you take apprentices?
While in the past, Sophia Rose has offered a yearly apprenticeship, we are unable to extend that opportunity at this time. If you'd like to find out about upcoming apprenticeship, click here.
What herb books do you recommend?
We'd love to share our favorites with you! Click here to download our recommended reading list.
