Frequently Asked Questions
p o l i c i e s
An item in my order was missing and/or damaged. Can you refund me or replace the item?
Absolutely. If you receive a damaged item, or there is an item missing from your order please contact us by emailing [email protected] and provide your order number (found in your order confirmation email) and we will send you a replacement.
I'd like to cancel my order. Do you offer refunds?
We are unable to offer refunds for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
I would like to exchange my items for something else. Do you offer exchanges?
We are unable to offer exchanges for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
I am an international customer. I can see from my tracking number that you sent my package, however it didn't arrive.
While issues like this are few and far between, we are unable to offer refunds for packages that are not delivered once they have left the US. For our international customers, we unfortunately do not have any ability track packages in transit once they have left the US. Only your country's postal system will be able to help you recover the package. However, if your package is returned to us however, we will offer you a full and immediate refund.
When I track my package, it says that it was confirmed as delivered to my address but I did not receive it. Can I get a refund or a replacement?
Once the package is confirmed as shipped and we have provided tracking information to you via email, we cannot be held responsible for items that are not received. We recommend providing a shipping address you feel confident is secure and where you have not had issues receiving mail previously.
When I track my package, it says that it is delayed in transit and arriving late. Can you help me find it?
Unfortunately once an item leaves our apothecary, we do not have any more information than you do in regards to its whereabouts. All items are shipped with tracking via USPS and the tracking number will be sent to you via email. Unfortunately we cannot replace packages that are delayed in transit as this is totally out of our control.
Absolutely. If you receive a damaged item, or there is an item missing from your order please contact us by emailing [email protected] and provide your order number (found in your order confirmation email) and we will send you a replacement.
I'd like to cancel my order. Do you offer refunds?
We are unable to offer refunds for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
I would like to exchange my items for something else. Do you offer exchanges?
We are unable to offer exchanges for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
I am an international customer. I can see from my tracking number that you sent my package, however it didn't arrive.
While issues like this are few and far between, we are unable to offer refunds for packages that are not delivered once they have left the US. For our international customers, we unfortunately do not have any ability track packages in transit once they have left the US. Only your country's postal system will be able to help you recover the package. However, if your package is returned to us however, we will offer you a full and immediate refund.
When I track my package, it says that it was confirmed as delivered to my address but I did not receive it. Can I get a refund or a replacement?
Once the package is confirmed as shipped and we have provided tracking information to you via email, we cannot be held responsible for items that are not received. We recommend providing a shipping address you feel confident is secure and where you have not had issues receiving mail previously.
When I track my package, it says that it is delayed in transit and arriving late. Can you help me find it?
Unfortunately once an item leaves our apothecary, we do not have any more information than you do in regards to its whereabouts. All items are shipped with tracking via USPS and the tracking number will be sent to you via email. Unfortunately we cannot replace packages that are delayed in transit as this is totally out of our control.
s h i p p i n g
How often do you ship?
We ship on Mondays unless otherwise noted.
Will I receive tracking information?
Yes, once your order is shipped, you will receive a confirmation email with tracking information.
We ship on Mondays unless otherwise noted.
Will I receive tracking information?
Yes, once your order is shipped, you will receive a confirmation email with tracking information.
e d u c a t i o n
Where can I learn more about herbalism?
There are so many amazing teachers and schools out there! We are currently working on compiling a list of some of our favorites. We also hope you'll join us over at Garden Party, our luscious portal for online herbal learning! Check it out here.
I want to study with you in person. Do you take apprentices?
While in the past, Sophia Rose has offered a yearly apprenticeship, we are unable to extend that opportunity at this time. If you'd like to find out about upcoming apprenticeship, click here.
What herb books do you recommend?
We'd love to share our favorites with you! Click here to download our recommended reading list.
There are so many amazing teachers and schools out there! We are currently working on compiling a list of some of our favorites. We also hope you'll join us over at Garden Party, our luscious portal for online herbal learning! Check it out here.
I want to study with you in person. Do you take apprentices?
While in the past, Sophia Rose has offered a yearly apprenticeship, we are unable to extend that opportunity at this time. If you'd like to find out about upcoming apprenticeship, click here.
What herb books do you recommend?
We'd love to share our favorites with you! Click here to download our recommended reading list.
w h o l e s a l e
Do you offer wholesale accounts?
Yes, we are proud to partner with a selection of amazing shops around the world. If you are interested in becoming a stockist, please fill out our wholesale application and we will be in touch if we feel we are a good fit for your shop.
